Our address:

FRIWO Gerätebau GmbH
Von-Liebig-Straße 11
D-48346 Ostbevern

Tel. +49 25 32 81 0
Fax +49 25 32 81 112

sales@friwo.com
www.friwo.com

  • 1. I own a Compit device, can you repair it for me?

    We are sorry but the company Compit (previously known as „FRIWO-Compit“) was sold to a Dutch company in 2002. As far as we know, Compit was dissolved two years ago in Ostbevern. We do not have any further details. We cannot repair any third party devices. We thank you for your understanding in this matter.

  • 2. My Battery Bike Light is defect, can I send it in?

    Production of Bike-Lights was stopped years ago; therefore we no longer have any replacement parts available. As the device was only manufactured by us under license, we would recommend that you contact AJG Industrie-Batterien GmbH, Tinsdaler Kirchenweg 285, 22559 Hamburg (Tel. +49 40 819 606 05).

  • 3. Do you still have instruction manuals for …?

    As we solely supply original equipment manufacturers, we do not have any instruction manuals. If the matter concerns an older piece of consumer equipment, e.g. FW 4070 UNI or similar, this section was sold to COMPIT in 2002. All rights to the instruction manuals were also transferred to the new owner.

  • 4. A few of our devices have one of your company’s batteries installed. We need a safety data sheet for it.

    If there is a FRIWO battery in your devices, these were formerly manufactured by Friemann & Wolf GmbH, Duisburg, which was sold to the company EXIDE (Büdingen) in 1997. Please enquire with them.

  • 5. Orders of portable lamps, headlamps and workplace lighting, emergency lights:

    If the devices are labelled „CEAG“, there is possibly confusion with the company CEAG Notlichtsysteme GmbH, Senator-Schwartz-Ring 26, 59494 Soest. This company is not identical to us and otherwise not connected to us.If the devices have FRIWO labelling, then they are safety and emergency lights by the former company Friemann & Wolf GmbH, Duisburg. The company KMC Sicherheitslicht und -strom GmbH, Duisburg can give you information on these products. Its contact details are Tel +49 2066 2053-0 (www.kmc-sicherheit.de).

  • 6. Are you connected to the company FRIWO Entstaubungstechnik?

    No. Please note the diferent URLs: FRIWO Gerätebau GmbH = www.friwo.de, FRIWO Entstaubungstechnik = www.friwo.net.

  • 7. What do I need to do in case of a return shipment or a complaint?

    To enhance our customer service, we continually optimize our processes. In this context we ask you to notify your FRIWO sales support in advance about any product returns. You will then receive an RMA code (Return Material Authorization) which helps us to quickly identify the shipment and to accelerate internal processes accordingly. This RMA code is to be attached to each shipment.
    Contact details of your personal FRIWO sales support can be found on the top right corner of our order confirmation, delivery note or invoice. If these documents are not available, please contact rma@friwo.com.

    Please note that we can not acceny returns without a valid RMA code after September 1st, 2014.